Privacy Policy

1. Introduction

Realz Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered services, or engage with our products and solutions. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter or marketing communications
• Register for events, webinars, or training programs
• Engage with our AI solutions and services
• Communicate with us via email, phone, or SMS

This information may include: name, email address, phone number, company name, job title, project requirements, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2.3 AI Services and Data Processing

When you use our AI-powered services, SaaS platforms, or AI automation solutions, we may collect and process data necessary to provide these services, including training data, usage metrics, API interactions, and performance analytics. This data is used to improve our AI models, deliver personalized solutions, and enhance service quality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI solutions, web development, mobile app development, and consulting services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• SMS Communications: To send text messages regarding your inquiries and updates (only if you have opted in)
• Analytics: To analyze usage patterns and improve our website and services
• AI Training: To train and improve our AI models and algorithms (using anonymized and aggregated data)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. SMS and Text Messaging

If you opt in to receive SMS messages from us:

• You will receive text messages regarding your inquiry, project updates, and occasional promotional messages
• Message and data rates may apply based on your mobile carrier's plan
• You can opt out at any time by replying STOP to any text message
• You can reply HELP for assistance with text messaging
• Message frequency varies based on your engagement and project status
• We use Twilio or similar A2P messaging services that comply with carrier requirements and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery, SMS services, payment processing)
• AI Technology Partners: With AI model providers and cloud infrastructure partners necessary to deliver our AI solutions
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights, safety, or property
• With Your Consent: When you have given explicit consent to share specific information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails or opt out of SMS messages
• Data Portability: Request a copy of your data in a structured format
• Object to Processing: Object to certain processing of your information

To exercise these rights, please contact us at the information provided in Section 12.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers globally.